How can we help you?

Visit our booking page, choose "Book for Yourself" or "Gift for Someone," select your service type, enter your property details, pick a date and time, and pay securely via Paystack. You'll receive a confirmation email immediately.

We're available 7 days a week. You can book cleaning sessions from 7 AM to 6 PM, including weekends and public holidays. Choose your preferred slot during booking.

It depends on the service and property size. Standard Cleaning takes 2-3 hours, Deep Cleaning takes 4-6 hours, and Move-In Cleaning takes 6-10 hours. You'll see the estimated duration before confirming.

Yes. Contact us at support@getcleaniche.com or call +234 812 611 4912 at least 24 hours before your session. Cancellations within 24 hours may incur a fee.

Yes! Select "Gift for Someone" on the booking page. Enter the recipient's address, add a personal message, and we'll notify them with all the details. You pay, they enjoy.

It's your choice. During booking, you can indicate whether you'll be home or not. If you won't be present, just provide access instructions and we'll handle the rest.

We accept payments via Paystack — debit cards, credit cards, and bank transfers. All transactions are encrypted and secure. You pay online during booking.

Pricing is based on your service type, number of bedrooms, and any add-ons you select (like laundry or fumigation). You'll see the full breakdown before paying — no hidden fees.

Yes! We offer weekly, bi-weekly, and monthly frequency options. Recurring customers enjoy better rates. You can also use discount codes during checkout.

Cancel more than 24 hours before your booking for a full refund. Cancellations within 24 hours may incur a fee. Not satisfied after a session? Report within 24 hours and we'll arrange a free re-clean or refund.

We offer Standard Cleaning, Deep Cleaning, Move-In Cleaning, Post-Construction Cleaning, and Workspace Cleaning (offices, co-working hubs). We also offer add-ons like laundry, ironing, and fumigation.

Standard Cleaning covers routine upkeep — dusting, sweeping, mopping, and bathroom cleaning (2-3 hours). Deep Cleaning goes further — behind furniture, inside appliances, light fixtures, deep floor scrubbing, and includes specialized chemicals for tiles and toilets (4-6 hours).

You choose during booking. You can use your own products (no extra cost) or have us bring professional-grade supplies for a small fee. Move-In Cleaning includes all supplies automatically.

Yes! Our Workspace Cleaning service is designed for offices, co-working hubs, and studios. It's contract-based with scheduled recurring visits, service reports, and dedicated account management. Email support@getcleaniche.com for a custom quote.

Yes. During booking, you can select your preference — male, female, or no preference. We'll match you based on availability.

Every Cleaning Custodian goes through background checks, reference verification, and professional training via Cleaniche Academy before they're approved to take any job.

Report any issues within 24 hours (photos help). We'll arrange a free re-clean at no extra cost. If you're still not satisfied, we provide a full refund. No questions asked.

Absolutely. Your data is encrypted and stored securely. We only share your address and contact details with your assigned Cleaning Custodian for service purposes. Read our Privacy Policy for details.

We serve all major areas across Lagos — Lekki, Victoria Island, Ikoyi, Ikeja, Yaba, Surulere, Ajah, and more. Enter your address during booking and we'll confirm coverage.